FAQ

How can we help?

RENT A VEHICLE

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How do I create an account with Elettrify?
What are the rules for driving a vehicle?
How do I start a ride?
Where can I park?
Can I pause the ride?
How can I end a ride?

PAYMENT

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How much does it cost to rent an Elettrify vehicle?
What payment methods are accepted?
What is a pre-authorisation?
How does the residents' pass work?
Cost of the ride

Issues WITH THE RIDE

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Why can't I start a ride?
Why can't I close the ride?
Why am I still charged after finishing my ride?

COMPLAINTS, SUGGESTIONS AND FEEDBACK

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The vehicle is damaged
Report an accident
Suggestions and feedback
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